Frequently Asked Questions
Everything you need to know about /kaitek and how it works for your business.
When a call comes in, it's forwarded to your AI Business Agent. It answers professionally with your business name, has a natural conversation, captures the caller's details and requirements, and sends you an instant email summary. The caller also receives an SMS confirmation.
No. Your AI Business Agent uses a natural Australian English voice that's warm, professional, and conversational. Most callers don't realise they're speaking with AI.
Absolutely. We build a custom knowledge base for your business including your services, pricing, FAQs, operating hours, service areas, and more. Your agent knows your business as well as you do.
Your agent can transfer calls to you or a team member when needed. You set the rules - for example, emergency calls always transfer, while general enquiries are handled by the agent.
Most businesses are up and running within 48 hours. We handle the entire setup - building your knowledge base, configuring your agent, and setting up call forwarding. You just forward your calls and go.
No. /kaitek is month-to-month with no lock-in contracts. You can cancel anytime. We also offer a 14-day free trial so you can experience the value before you pay a cent.
The setup fee covers building your custom AI agent - including a personalised knowledge base, voice configuration, call flow design, SMS templates, and full testing before going live. We handle everything.
Everything. Full access to your custom AI agent, 24/7 call answering, SMS confirmations, and notifications. No credit card required to start. If you're not seeing value after 14 days, you pay nothing.
The Trades plan includes generous call limits suitable for most businesses. If you're receiving an exceptionally high volume of calls, we'll work with you on a custom plan. No surprise charges.
Yes. As we launch Allied Health and Dental tiers, you'll be able to move between plans at any time. Changes take effect at the start of your next billing cycle.
Yes. Contact us about annual pricing and we'll put together a custom package. Most annual customers save 15-20% compared to monthly billing.